Frequently Asked Questions

No. The price you are quoted is fully inclusive of any toll charges, car park, VAT etc.

Our charges include VAT where applicable.

And of course we provide VAT receipts as necessary.

When you book with us we ask for a return flight number, so that we can monitor the incoming flight and alter our expected arrival time accordingly.

In most cases we would ask for a deposit.

In a few cases we will ask for the whole amount to be paid in advance.

We have found that there are a minority of people who book and then cancel at the last minute.

This then leaves us with a driver and vehicle that cannot be re-booked with someone else.

At the time of booking we will tell you how much is required to secure your reservation.

If your booking is made by telephone then you can either send us a cheque or we can take debit/credit card payments.

If you use our online quotation and booking service then through our secure online payments service.

Only in exceptional circumstances would your deposit be refundable.

You can pay the driver on collection by the following methods:

• Cash - pounds sterling only please.
• By cheque - a cheque guarantee card is required.
• By debit/credit card - please arrange this with us first.

Payment can be made either in advance, or at the end of any journey that you make with us.

On some occasions we will require full payment at the end of the first journey.

Yes you can but please let us know in advance.

We have wireless card payment machines and, by telling us that you wish to pay this way, we will make sure that the driver to has one with them.

Yes. Please click on the Quotations and Bookings menu item on the left hand side and complete quotation request form.
We will then send you a personalised quote tailored to your exact travel requirements.

Yes we will send one either by post or email.

Yes - in most cases we always try and use the same driver.

Yes - you will be given a driver contact mobile number when you are dropped off, or if it’s a one way trip then we will give you this when you book with us.

This allows you to talk directly with your driver rather than having to pass messages through a call centre.

Yes we do, we would need a contact name and their mobile number.

Our driver will come in to the terminal and hold a sign with that name on it.
You will also be given a mobile number, so, in the unlikely event of a problem, you can contact the driver directly.

We would however need full payment in advance.

Yes all our vehicle have 2 way radios fitted, and all drivers have a company mobile phone which fits in to a hands free car kit in the vehicle.

No we do not supplies these, but are happy for you to use your own.

We are willing to store them for you and bring them back for your return journey.